Monthly Archives August 2015

Veterinary receptionists have it the worst? No way!

I’ve worked the front desk and I smiled at veterinary clients because I wanted to—not because I had to. VETERINARY ECONOMICS I recently read Dr. Andy Rollo’s Hot Button article, “The worst job in the hospital” (January 2012), and I appreciate that he realizes the challenges of working the front desk. However, I must disagree with his conclusion that receptionists have the worst gig in the clinic. For the first 15 years of my career I was the hospital administrator of a five-doctor small animal practice and I also worked the front desk. I thought being the receptionist was the
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