Veterinary Teams – Show Your Empathy

A few days ago as I was driving home it occurred to me that almost everyone I know owns or drives a car. Then I realized, even with that being the case,  few people know more about their automobile that what it takes to fuel it.  They take it to the car wash so it looks good and smells nice.  Maybe they even buy fancy rims or seat covers to make it stand out.  But, how many could change the oil, clean the fuel injectors, adjust the transmission or simply change a tire?  Yet America loves it’s cars. For more years than I care to tell, I have
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Veterinary receptionists have it the worst? No way!

I’ve worked the front desk and I smiled at veterinary clients because I wanted to—not because I had to. VETERINARY ECONOMICS I recently read Dr. Andy Rollo’s Hot Button article, “The worst job in the hospital” (January 2012), and I appreciate that he realizes the challenges of working the front desk. However, I must disagree with his conclusion that receptionists have the worst gig in the clinic. For the first 15 years of my career I was the hospital administrator of a five-doctor small animal practice and I also worked the front desk. I thought being the receptionist was the
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