Monthly Archives November 2019

Are You Asking Enough Questions?

By: Debbie Boone, CVPM –Originally published on Yesterday I had a call with the practice manager of one of my clients. She is young and super smart and eager to learn but she was making a very common mistake when correcting her staff.She was telling instead of asking.  You may wonder how you are supposed to discipline someone you have caught in a mistake without telling them what it was. Believe me it is possible and more effective in getting the results you seek. The problem with “telling” is in human brain response it is the equivalent of an “attack”.
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