Monthly Archives July 2020

The Art of Listening

  By: Debbie Boone, BS, CVPM – Originally published on As a veterinary practice management consultant, one of the things I do a lot is listening. When I start a consultation, I interview the owner and all the staff and listen to their feedback about what is going well, what they love, what they hate and what they think needs to change.  Then together we begin to work on the issues they don’t like, and polish the ones they do.   I have found over the years that learning to listen engages the team in the process and together, we have better
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Building the “Better Normal”

  By: Debbie Boone, BS, CVPM    As we are bombarded with COVID hotspot updates and racial unrest, I keep hearing that we are moving into the “new normal”.  Well in my opinion, this “new normal” we are in stinks. The world is stressed and polarized.  The news is looking for click-bait and soundbites no matter the effect it has on the public’s well-being or mental state.  The far right and the far left have created an atmosphere where people who desire to have a discussion and explore varying views on a topic are vilified rather than listened to.  Even
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