Monthly Archives August 2020

Managing Conflict Before it Starts

  By: Debbie Boone, BS, CVPM – Originally published on Weave. Since veterinary medicine has been considered essential since the beginning of the COVID-19 pandemic, they have been unfortunately entangled in the downhill progression of human behavior.   In the beginning, when veterinary teams determined the best way to keep everyone safe was to move to curbside care, practices found the majority of clients appreciative of their concern and the creative solution to pet care. As the weeks of confinement and limitations wore on, clients became less collaborative and more demanding.  On the opposite side of the coin, veterinary teams were
Read More

How Much is Too Much?

  By: Debbie Boone, BS, CVPM – Originally published on Sometimes we just want to scratch our heads.   Veterinary hospitals are mostly curbside now, and even though we are telling clients to bring their phones and to call when they arrive, we still find they are doing neither.  What is going on? Many years ago, AAHA did a study on compliance in veterinary practices.  They wanted to learn the difference between the veterinarian’s perception of client compliance with recommendations and the reality of owner acceptance.  The results were shocking to many veterinarians who were very sure their clients were
Read More