I attended your Webster Receptionist lecture in Tampa on July 26th. It was fantastic! Not only did you thoroughly address real world topics like client perception of value, but you gave us specific solutions and tools we can use every day. I am fairly new to the industry and desperately needed to hear what you had to say. Your binder will be my bible for the next few months and until the practice has committed it to memory. My only regret is not having had the opportunity to attend the lecture sooner.
October 4, 2016