The story of your veterinary practice is unfolding, and burnout and frustration do NOT have to be a part of your journey. You’re wondering how you can motivate your staff. You’re wondering how you can properly delegate tasks and train the right people to help you reach your practice goals. You’re just stuck in the “how” stage, and can’t seem to take action.
Setting up your veterinary consultation is just the first actionable step in taking the control and excitement back. You are in the driver’s seat. You are the visionary. YOU control your story.
Your veterinary consultant is just there to help you fill in the pages with a story you’re excited about.
You write the story, and Debbie Boone will help you edit it, perfect it, and make sure it’s reaching the right audience.
When you set up your consultation, your services will be customized to your practice’s needs and goals. Debbie will build a relationship with both the owner of the practice and their staff in order to ensure stability and efficiency while working towards your objectives.
She’ll be your wise big sister, seasoned expert, and your number one confidant all rolled into one.
How it works:
Three days of onsite visit begins the full year of training, planning and coaching for your veterinary practice team. During this visit the practice is evaluated utilizing an extensive checklist. Financial data will be evaluated. Time is allocated for owners, associate veterinarians, practice managers, technicians, assistants and customer service representatives to discuss their challenges with the consultant. Key areas will be highlighted for immediate action and team duties assigned. Mandatory meetings are planned to kick start the process of making changes and getting all staff on the same page. Your consultant will shadow the staff through the cycle of service – phones, lobby, exam room and checkout and make observations to improve both client and patient experience. Fee schedules are requested along with payroll data and profit and loss statements. This data is reviewed and benchmarked against industry standards.
A full report is submitted which contains long range plans to meet owner’s goals, tools to help with implementation, training for owners and the staff, helpful forms and recommended reading.
To maintain momentum, quarterly return visits are scheduled and team development training along with goals and assigned tasks are reviewed. Mandatory team meetings are held to continue the training and gain staff feedback. Monthly scheduled phone calls are included to support the strategic plan and maintain accountability. Financial data is reviewed. The entire staff has email and phone call access to their consultant.
The goal is to develop leaders, set systems in place and develop good customer service and patient care habits that improve the practice experience for the client, patient, team and owners. When the team is excited, trained and motivated the practice moves forward rapidly.
Brief on-site visits where the practice team is observed, systems are reviewed and improvements suggested. Managers obtain one-on-one coaching by Debbie, a CVPM who understands the challenges of their job. Owners can explore implementing desired changes with input from a practice management consultant with over 30 years of veterinary management experience. One hour is planned for a team training class and a brief report of findings is sent containing resources, tools or recommended reading to help the team meet their goals. The rate is set for ½ day or 1 day plus travel expenses.
Phone Call Consultations:
Sometimes practice owners or their managers need an outside perspective on a problem, advice on strategic plan, a career move or a Human Resources issue. Schedule a call to “ask the expert” and talk through the problem. Fee is hourly. ½ hour minimum.
In-hospital classes focused on Customer Service, Inventory management, Communication skills, Compliance improvement and Team Culture. These sessions are often utilized by sales representatives to bring value added services to their customers. Typically set as lunch or dinner sessions. Debbie is on the Approved Speakers list for most major animal health companies. Fee is hourly plus travel expenses.
Remote Training Classes:
Often travel to the practice is not practical so the ability to give remote live classes is available. All the sessions listed above are available through utilization of technology and a plan. You will need internet access, speakers and a screen with projector to see the slides. Fee is hourly.
“Veterinarians and their teams are the best people. I am always humbled and proud when my clients or my students feel their time with me was valuable and changed their lives for the better.“
– Debbie Boone