Are You Asking Enough Questions?

By: Debbie Boone, CVPM –Originally published on VitusVet.com. Yesterday I had a call with the practice manager of one of my clients. She is young and super smart and eager to learn but she was making a very common mistake when correcting her staff.She was telling instead of asking.  You may wonder how you are supposed to discipline someone you have caught in a mistake without telling them what it was. Believe me it is possible and more effective in getting the results you seek. The problem with “telling” is in human brain response it is the equivalent of an “attack”.
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My Love Affair with Lists

Written by Debbie Boone, CVPM. Originally published on VitusVet.com. I learned to be a list maker many years ago from my first boss. He kept a yellow legal pad on his desk and wrote down all the things he needed to accomplish that day and in the near future. Since we shared an office for several years, I figured out early on that if I looked at his list, I could keep one step ahead of the tasks he planned to give me. When he came to me with my assignment I could often say, “I have already done that.” I
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The Art of Listening with Respect

Written by Debbie Boone, CVPM. Originally published on VitusVet.com. As a consultant I tend to join and participate in multiple veterinary management social media groups. Often, I read rants or questions from practice leaders sharing staff or client dilemmas. Many times, I read and admire the replies from the seasoned practice managers and think – what excellent insight! Other times I (and those seasoned managers) read the harsh “write ‘em up or “fire them!” responses and cringe. Why?  – Because these replies indicate that these managers would rather punish than listen. Humans by their very nature are self-centered and possessive
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