Flirting with Disaster

By: Debbie Boone, BS, CVPM  I sat in on a panel discussion about data.  Now this subject alone may turn you off and appear to be a potential snooze fest but give me a minute.  The discussion was about what happens to your practice data when outside parties like online pharmacies and apps have access.  A lot of really great comments were made because this is a little scary if you stop to consider what COULD happen.  I think many of us are familiar with the unfortunate emails that went out to veterinary clients when Vets First Choice and Henry
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Telemedicine is Here to Stay – or it Should Be!

By: Debbie Boone, BS, CVPM – Originally published on VitusVet.com. I know – Every veterinary hospital I know has changed the typical in-clinic exam protocol to having clients wait in the car while the pet is cared for, then returned to the owner for a phone call discussion of the findings. Many practices are “duct taping “a telehealth process together with a combo of free apps like Zoom, Calendly & Pay Pal … I get it. I have been in vet med for 35 years and we LOVE free stuff. We are creative and inventive by nature when it comes to solutions.
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Do you need the “Secret Sauce’?

By: Debbie Boone, BS, CVPM – Originally published on VitusVet.com. I was having a conversation with a client last week and she laughed and said, “You are my secret sauce”.  What she was referring to was her ability to outperform her competition even though her practice is only 1 year and 3 months old.  I can’t take lots of credit for this because she is a very hard worker, a great doctor and communicator.  I will allow that I have been able to guide her through some business minefields that enabled her to avoid costly mistakes.  This client admitted how scary
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