How Much is Too Much?

  By: Debbie Boone, BS, CVPM – Originally published on VitusVet.com. Sometimes we just want to scratch our heads.   Veterinary hospitals are mostly curbside now, and even though we are telling clients to bring their phones and to call when they arrive, we still find they are doing neither.  What is going on? Many years ago, AAHA did a study on compliance in veterinary practices.  They wanted to learn the difference between the veterinarian’s perception of client compliance with recommendations and the reality of owner acceptance.  The results were shocking to many veterinarians who were very sure their clients were
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The Art of Listening

  By: Debbie Boone, BS, CVPM – Originally published on VitusVet.com. As a veterinary practice management consultant, one of the things I do a lot is listening. When I start a consultation, I interview the owner and all the staff and listen to their feedback about what is going well, what they love, what they hate and what they think needs to change.  Then together we begin to work on the issues they don’t like, and polish the ones they do.   I have found over the years that learning to listen engages the team in the process and together, we have better
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Building the “Better Normal”

  By: Debbie Boone, BS, CVPM    As we are bombarded with COVID hotspot updates and racial unrest, I keep hearing that we are moving into the “new normal”.  Well in my opinion, this “new normal” we are in stinks. The world is stressed and polarized.  The news is looking for click-bait and soundbites no matter the effect it has on the public’s well-being or mental state.  The far right and the far left have created an atmosphere where people who desire to have a discussion and explore varying views on a topic are vilified rather than listened to.  Even
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