Do you need the “Secret Sauce’?

By: Debbie Boone, BS, CVPM – Originally published on VitusVet.com. I was having a conversation with a client last week and she laughed and said, “You are my secret sauce”.  What she was referring to was her ability to outperform her competition even though her practice is only 1 year and 3 months old.  I can’t take lots of credit for this because she is a very hard worker, a great doctor and communicator.  I will allow that I have been able to guide her through some business minefields that enabled her to avoid costly mistakes.  This client admitted how scary
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Plan for the Worst – Hope for the Best

I once was swimming in the middle of the deep end of a pool.  As I rose to the surface after a dive, I took a breath and began to choke.  It is a quirk of my anatomy that it happens with little reason. I remember thinking – “I can’t breathe” as I gasped for air.  But instead of panicking I forced myself to control my coughing and swam to the side where, grabbing the ladder, I proceeded to gasp, cough and choke until it passed.  Panic never helps. If I had panicked, I would have drowned. As the weeks wear
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Show Some Love To Your Boss

By: Debbie Boone, BS, CVPM –Originally published on VitusVet.com. Being in the world of veterinary management since 1987 has given me a long-term perspective on how our profession has changed. It is truly incredible how far we have come.  But in all those years one thing is consistent…” it’s lonely at the top.”   I grew up as the boss’s daughter, so I was always in a different position as I worked in our family restaurant.  That was my normal.  Just a little “apart”.  When I first went to work in veterinary medicine, I was a part of the team for the
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